Shipping Policy
Malaysia Shipping Charges and Duration
West Malaysia
Region |
Purchase Value |
Price |
Shipping Duration |
Peninsular Malaysia |
Below RM180 |
RM8 |
2 – 3 working days |
|
RM180 & above |
FREE |
2 – 3 working days |
East Malaysia
Region |
Product Weight* |
Price |
Shipping Duration |
Sabah & Sarawak |
Orders RM250 & above |
FREE |
3 - 5 working days |
First 2kg |
RM10 |
3 - 5 working days |
|
|
Subsequent 0.5kg |
RM5.80 / 500g |
3 - 5 working days |
International Shipping Charges and Duration
Shipping Cost
- Shipping cost is calculated in Ringgit Malaysia at checkout and varies depending on the country you are located at when making purchase.
- Shipping fee will be calculated upon check out.
- International shipping duration: 3 – 5 working days.
*Based on gross weight or volumetric weight, whichever is higher.
**Except Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam.
- Shipping duration is based on working days (Monday - Friday).
- All orders placed Monday - Friday before 12pm will be shipped within 24 hours. All orders placed after the cut off time will ship the following business day.
Taxes & Duties for International Shipping
Our retail prices and shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. Customer is responsible to pay any incurred tax and import duties imposed by local custom.
To avoid unplanned costs, estimates on customs & duties may be found here. The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.
Please note that:
- Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
- If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
- If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.
Order Tracking
- All Malaysia orders are shipped using DHL e-Commerce. Upon dispatch of your order, a courier tracking number will be emailed to you for ease of reference. You may track the progress of your shipment at any time here: DHL Parcel Tracking.
- Singapore orders are shipping using Teleport while the rest of international orders are shipped using DHL Express. Upon dispatch of your order, courier tracking number will be emailed to you for ease of reference and checking. You may track the progress of your shipment at any time here: DHL Express.
Shipping Policy
Shipping Destination
PO Boxes
We are unable to deliver to Post Office (PO) box or Parcel Locker addresses. Our couriers can only accept deliveries to standard addresses.
Order Process
Liability of Little Good Life
Review of Terms
Return Policy
At Little Good Life, we pride ourselves in delivering product and service excellence. If you are not happy with your purchase, we will make things right for you. We believe we can work together to make your purchase a positive experience. Our shipments are carefully packed and inspected before leaving our warehouse. In the event you receive a faulty item, please follow the instructions below.
Please note that all purchases are non-refundable. Returns or exchanges are strictly for defective items due to hygiene reasons.
- All sales are final. Orders cannot be cancelled after the order is confirmed. No refunds, exchanges or cancellation will be entertained.
- We do not offer any form of refunds for any situations.
- We do not accept return and exchange in the events of change of mind, general dissatisfaction or incorrect purchase.
- All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
- In the events parcel is returned to us due to incorrect address and/or incorrect contact number, delivery charge will be imposed to redeliver the parcel to the correct address.
What if I receive damaged/incorrect items?
Please send us an email at enquiry@lilgoodlife.com within 48 hours upon receiving your package with the following details:
- Order number (eg. #1234)
- Mobile number
- Photos or video of the damaged/defective item(s)
- Photo of packing list
You may be required to return the incorrect item(s). The returned item(s) must be in its original packaging, unused and in the same condition as you received it. You will receive a confirmation email during our working hours Monday to Friday, 9am to 6pm. Return process will take 2 to 3 working days.