We ship worldwide.
Free Shipping to East Malaysia with orders over RM250.
Free shipping within West Malaysia with a minimum order of RM180.

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Taxes and shipping fee will be calculated at checkout

Shipping Policy

Malaysia Shipping Charges and Duration

West Malaysia

Region

Purchase Value

Price

Shipping Duration

Peninsular Malaysia

Below RM180

RM8

2 – 3 working days

 

RM180 & above

FREE

2 – 3 working days

East Malaysia

Region

Product Weight*

Price

Shipping Duration

Sabah & Sarawak

Orders RM250 & above

FREE

3 - 5 working days

 

First 2kg

RM10

3 - 5 working days

 

Subsequent 0.5kg

RM5.80 / 500g

3 - 5 working days

International Shipping Charges and Duration

Shipping Cost

  1. Shipping cost is calculated in Ringgit Malaysia at checkout and varies depending on the country you are located at when making purchase.
  2. Shipping fee will be calculated upon check out.
  3. International shipping duration: 3 – 5 working days.

 

*Based on gross weight or volumetric weight, whichever is higher.

**Except Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam.

  • Shipping duration is based on working days (Monday - Friday).
  • All orders placed Monday - Friday before 12pm will be shipped within 24 hours. All orders placed after the cut off time will ship the following business day.

Taxes & Duties for International Shipping

Our retail prices and shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. Customer is responsible to pay any incurred tax and import duties imposed by local custom.

To avoid unplanned costs, estimates on customs & duties may be found here. The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Please note that:

  • Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
  • If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
  • If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Order Tracking

  • All Malaysia orders are shipped using DHL e-Commerce. Upon dispatch of your order, a courier tracking number will be emailed to you for ease of reference. You may track the progress of your shipment at any time here: DHL Parcel Tracking.
  • Singapore orders are shipping using Teleport while the rest of international orders are shipped using DHL Express. Upon dispatch of your order, courier tracking number will be emailed to you for ease of reference and checking. You may track the progress of your shipment at any time here: DHL Express.

Shipping Policy

Shipping Destination

All orders are shipped from Malaysia warehouse. We ship to Malaysia, Singapore, Australia, Brunei, India, Indonesia, Philippines, Vietnam, United States, United Kingdom and Thailand only. If you wish to ship to other countries, kindly contact us for shipping rates. Please note that we do not ship to China, Taiwan, Japan, Hong Kong and Macau.

PO Boxes

We are unable to deliver to Post Office (PO) box or Parcel Locker addresses. Our couriers can only accept deliveries to standard addresses.

Order Process

We endeavour to process your order within two working days. Upon order confirmation, you will receive an order confirmation email and a tracking code for your shipment.

Liability of Little Good Life

Please check all your order details carefully before processing your order. Little Good Life will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.If you are unavailable to receive the order, our courier partner will contact you to arrange a re-delivery at a suitable time. If our partners are unable to reach you after multiple attempts, your package will be returned to Little Good Life.

Review of Terms

Shipping and delivery terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.

Return Policy

At Little Good Life, we pride ourselves in delivering product and service excellence. If you are not happy with your purchase, we will make things right for you. We believe we can work together to make your purchase a positive experience. Our shipments are carefully packed and inspected before leaving our warehouse. In the event you receive a faulty item, please follow the instructions below.

Please note that all purchases are non-refundable. Returns or exchanges are strictly for defective items due to hygiene reasons.

  1. All sales are final. Orders cannot be cancelled after the order is confirmed. No refunds, exchanges or cancellation will be entertained.
  2. We do not offer any form of refunds for any situations.
  3. We do not accept return and exchange in the events of change of mind, general dissatisfaction or incorrect purchase.
  4. All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
  5. In the events parcel is returned to us due to incorrect address and/or incorrect contact number, delivery charge will be imposed to redeliver the parcel to the correct address.

What if I receive damaged/incorrect items?

Please send us an email at enquiry@suzuranbaby.com.my within 48 hours upon receiving your package with the following details:

  1. Order number (eg. #1234)
  2. Mobile number
  3. Photos or video of the damaged/defective item(s)
  4. Photo of packing list

You may be required to return the incorrect item(s). The returned item(s) must be in its original packaging, unused and in the same condition as you received it. You will receive a confirmation email during our working hours Monday to Friday, 9am to 6pm. Return process will take 2 to 3 working days.